Your Privacy. Our Priority.

This policy applies to the Latency Killer desktop software, the website at latency-killer.glowinabd.com, and all related services (collectively, "the Service"). By using the Service, you agree to the practices described in this policy.

We are based in Bangladesh and serve users worldwide. We comply with major privacy laws including GDPR (Europe) and CCPA (California).

Account data: When you create an account, we store your email address, hashed password, and subscription status. We never store your password in plain text.

Anonymized machine ID: The desktop software generates an anonymized hardware fingerprint (a one-way hash) to verify your subscription on the device you install it on. This ID cannot be reversed to identify your hardware.

Software version & platform: When the desktop app checks for updates, we receive its version number and operating system (e.g. "Windows 11 64-bit").

Usage logs: Server access logs include IP address, request timestamp, and request type. These are kept for 30 days for security and rotated automatically.

What we do NOT collect: game telemetry, browsing history, registry contents, file names, screen captures, keystrokes, or any other personal data.

We use the data we collect to:

• Provide and improve the Latency Killer service
• Verify your subscription on installed devices
• Send transactional emails (receipts, password resets, security alerts)
• Notify you of new features and software updates (you can opt out anytime)
• Detect abuse, fraud, and unauthorized access
• Comply with legal obligations

We do not sell, rent, or trade your personal data. Period.

We share data only with these service providers, who are contractually bound to protect it:

• Payment processors (Stripe, PayPal) — for subscription billing
• Email service (Postmark) — for transactional emails
• Hosting (Vercel, MongoDB Atlas) — for our website and database

We may also disclose data if required by law (e.g. valid subpoena or court order). When this happens, we'll notify you unless legally prohibited.

We keep your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except for billing records, which we retain for 7 years to comply with tax law.

Server access logs are kept for 30 days and then automatically purged.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data ("right to be forgotten")
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent for marketing communications

To exercise any of these rights, email us at privacy@latency-killer.com. We respond to all requests within 30 days.

We take security seriously. Our practices include:

• HTTPS/TLS encryption for all traffic
• Bcrypt hashing for passwords (never plain-text)
• Encrypted database backups
• Limited employee access on a need-to-know basis
• Regular security audits and penetration testing

No system is 100% secure. If we ever detect a breach affecting your data, we'll notify you within 72 hours and explain what happened.

Our website uses minimal cookies, only those strictly necessary to operate the site (session cookies for login). We do not use any advertising or behavioral tracking cookies.

The desktop software does not use cookies or any kind of behavioral tracking.

Latency Killer is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please email us and we'll delete it immediately.

We may update this Privacy Policy occasionally. When we do, we'll change the "Last Updated" date at the top. Material changes will also be communicated via email to active users.

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@latency-killer.com

Or use our contact form.